Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused & unopened, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Earrings are not eligible for returns due to hygiene reasons and in compliance with the law.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Please note that the shipping and return shipping costs are covered by customers as we are a small business .

If upon receipt of your order, there is an issue, please contact us at wecare@omololajewellery.com.